MotorTranslator
Privacy Policy

GDPR Privacy Policy.

This policy explains how MotorTranslator handles personal data on this website and in connection with trial requests, purchases, license activation, and support.

Last updated: August 3, 2026

2. Personal data we collect

Depending on how you use the website or software, we may process the following categories of personal data:

  • Identification and contact data: email address, name, company name, and message content when you contact us.
  • Trial and licensing data: email address, trial key, license key, number of seats, activation status, license validity, and related timestamps.
  • Purchase data: checkout status, order reference, purchased seats, payment confirmation, billing metadata, and invoice-related information where applicable.
  • Support data: technical information you send to us, such as MotorTranslator version, Windows version, error descriptions, and attachments you decide to provide.
  • Scheduling data: name, email address, selected date and time, time zone, and answers you provide when booking an optional onboarding session.
  • Campaign attribution data: an opaque visit identifier, campaign details, email address, and download status when you follow a MotorTranslator campaign link.
  • Website technical data: IP address, browser type, requested URLs, timestamps, server logs, and security logs generated when you visit the website.
  • Software technical data: license validation requests, version checks, AI service status checks, and connection metadata required to operate the licensed software.

3. Data we do not intentionally collect

  • We do not ask for payment card details on motortranslator.com. Card data is entered on Stripe Checkout.
  • We do not sell personal data.
  • We do not use the website to run behavioral advertising profiles.
  • We do not intentionally collect special categories of personal data through the website.

4. Purposes and legal bases

Purpose Data used GDPR legal basis
Send and manage trial license keys Email address, trial key, activation status Pre-contractual steps and contract performance
Process purchases and issue licenses Email address, order metadata, number of seats, license key Contract performance and legal obligations
Validate licenses and prevent abuse Email address, license key, activation status, technical logs Contract performance and legitimate interests
Provide support Contact data, messages, technical details you provide Contract performance and legitimate interests
Arrange optional onboarding sessions Contact and scheduling data Pre-contractual steps, contract performance, and legitimate interests
Measure campaign interest and stop unnecessary follow-up messages Campaign attribution data and download status Legitimate interests
Maintain website security and reliability IP address, server logs, security logs Legitimate interests and legal obligations
Comply with accounting, tax, and legal duties Purchase, invoice, and license records Legal obligations

5. Payments and Stripe Checkout

Purchases are processed through Stripe Checkout. When you buy a MotorTranslator license, you are redirected to Stripe's hosted checkout page. Stripe processes payment card data under its own terms and privacy policy. We receive the information needed to confirm the purchase, issue the license, and keep accounting records.

6. AI providers and Bring Your Own Key

MotorTranslator uses a Bring Your Own Key model. You choose and configure your own AI provider, currently OpenAI or Mistral AI. When the desktop software performs a translation, document content may be sent to the selected provider for the purpose of generating the translation.

Your use of an AI provider is governed by your own account, API key, provider settings, and the provider's terms and privacy policy. You should review those terms before submitting confidential or personal data in documents to be translated.

7. Recipients and processors

We may share personal data with service providers only when necessary for the purposes described above:

  • Payment processor: Stripe, for secure checkout and payment confirmation.
  • Hosting and infrastructure providers, for website hosting, server logs, security, and availability.
  • Email and communication providers, for sending trial keys, license keys, purchase messages, and support replies.
  • Scheduling provider: Calendly, for optional onboarding bookings, calendar invitations, and meeting administration.
  • AI providers selected by you in the desktop software, for translation processing under your own provider account.
  • Legal, accounting, or administrative authorities where required by applicable law.

8. International transfers

Some providers used for payment, hosting, email delivery, fonts, or AI processing may process data outside the European Union or European Economic Area. Where required, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, provider contractual commitments, and technical or organizational security measures.

Calendly may process scheduling data outside the European Union or European Economic Area, including in the United States. Where required, Calendly relies on appropriate transfer safeguards described in its Data Processing Addendum.

9. Data retention

We keep personal data only for as long as necessary for the purposes described in this policy:

  • Trial request data: for the duration needed to provide the trial, prevent repeated abuse, and handle related support.
  • License and purchase records: for the duration of the license relationship and the legal retention period required for accounting and tax records.
  • Support messages: for the time needed to handle the request and maintain a reasonable support history.
  • Scheduling data: for the time needed to arrange and follow up on the session and maintain a reasonable onboarding history.
  • Campaign attribution cookie: 30 days. Associated campaign and download records are kept for the time needed to measure outreach and stop unnecessary follow-ups.
  • Server and security logs: for a limited period needed for security, troubleshooting, and abuse prevention.
  • Contact messages: for the time needed to answer the request and maintain business correspondence where relevant.

10. Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or loss. These measures may include HTTPS, access controls, limited access to operational data, logging, backups, and provider security controls.

No system can be guaranteed to be completely secure. If you believe personal data has been exposed through MotorTranslator or this website, contact us promptly.

11. Cookies, fonts, and tracking

The website does not use behavioral advertising cookies. When you arrive through a MotorTranslator campaign link, it stores an opaque first-party attribution cookie for 30 days. The cookie contains no name, email address, company name, or campaign data and is used to link a later software download to the original visit and stop unnecessary campaign follow-ups. Server logs may still record technical data such as IP address, requested URLs, user agent, and timestamps.

The website may load Space Grotesk from Google Fonts. When this happens, your browser may contact Google servers and transmit technical data such as your IP address and browser information to Google.

12. Your GDPR rights

If the GDPR applies to you, you may have the following rights, subject to the conditions and limits set by law:

  • Right of access: obtain confirmation and a copy of personal data we process about you.
  • Right to rectification: ask us to correct inaccurate or incomplete personal data.
  • Right to erasure: ask us to delete personal data where there is no valid reason to keep it.
  • Right to restriction: ask us to temporarily limit processing in certain cases.
  • Right to object: object to processing based on legitimate interests.
  • Right to data portability: receive certain data in a structured, commonly used format.
  • Right to withdraw consent: where processing is based on consent, withdraw it at any time.
  • Right not to be subject to certain solely automated decisions, where applicable.

To exercise your rights, contact contact@motortranslator.com. We may need to verify your identity before responding.

13. Complaints

If you are located in the European Union and believe your data protection rights have not been respected, you may lodge a complaint with your local data protection authority. In France, the supervisory authority is the CNIL: https://www.cnil.fr/.

14. Children

MotorTranslator is a professional desktop software product and is not directed to children. We do not knowingly collect personal data from children through this website.

15. Changes to this policy

We may update this policy to reflect changes in the website, the software, providers, or legal requirements. The latest version is published on this page with the update date above.